Cancellation & Wasted Journey Fees

Certain situations mean a cancellation or wasted journey fee must be withheld in order to cover costs.

We would like to prevent this happening wherever possible.

Please read the information below to ensure these fees don't apply to you.

 

Cancellation Fees

You can cancel the Contract during the service, however any services that have already been completed will still be chargeable. York Recycling calculate the costs incurred when cancelling a service as £20 which covers admin and transaction costs, the final invoice will be altered accordingly.

Please Note: We are happy to make amendments to your booking but ask for at least 24 hours notice of changes.

 

Wasted Journey Fees

York Recycling calculate the costs of a wasted journey as £30, the final invoice will be altered accordingly.

A wasted journey occurs when:

  • Operatives attend a scheduled collection and the waste is not accessible – Or nobody is present to grant access to the waste.

  • Operatives attend and cannot complete a scheduled collection because the items are not dismantled and can't be removed without risking damage to the property.

    For example:
         Beds dismantled
         Feet and arms removed from furniture (If required)
         Etc

  • The waste has been removed by other means, York Recycling have not been notified, operatives attend and cannot complete a scheduled collection.

  • York Recycling have not been notified of a cancellation and operatives attend as per booking.

    Please call us on 01904 373055 if you need to make changes or cancel your collection – we are here to help
We're Local, Reputable and Recommended
Read our latest genuine Google reviews.
Used them twice now. Great service on both occasions. Hassle free.
Craig Miles
Craig Miles
13:06 22 Jun 22
Used before and will use again. Easy to book online, good customer service by email, clear directions / guidelines and friendly, efficient, professional team to collect the waste.
Cari Morton
Cari Morton
12:10 22 Jun 22
Good job done. Thanks 😊
Irene Haigh
Irene Haigh
12:40 20 Apr 22
Great reliable service
Charlotte Edmonds
Charlotte Edmonds
10:09 19 Apr 22
Excellent service, thank you very much
Aasia B
Aasia B
15:42 14 Apr 22
Bed and mattress removed by Clearance and Cleanup Skipton.One man arrived usually two but colleague off sick but did excellent job of removing these items items carefully and efficiently.5 stars for... this.read more
Ian Tuton
Ian Tuton
12:17 14 Apr 22
Very convenient service. Easy to book polite courteous staff.
TCS PropertyServices
TCS PropertyServices
10:21 14 Apr 22
Good service, removal staff very professional, would use again.
James Dalton
James Dalton
19:32 13 Apr 22
They were very good and made sure that they came in time.
John Barnes
John Barnes
11:02 13 Apr 22
It was easy to make a booking, and there was good communication when I did that. The removal went well. It took place on time. The men who arrived to take the items away were courteous and... professional. The whole job was done very quickly. I would be happy to use this service again.read more
Mae Tang
Mae Tang
12:52 07 Apr 22
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