Cancellation & Wasted Journey Fees

Certain situations mean a cancellation or wasted journey fee must be withheld in order to cover costs.

We would like to prevent this happening wherever possible.

Please read the information below to ensure these fees don't apply to you.


Cancellation Fees

You can cancel the Contract during the service, however any services that have already been completed will still be chargeable. York Recycling calculate the costs incurred when cancelling a service as £20 which covers admin and transaction costs, the final invoice will be altered accordingly.

Please Note: We are happy to make amendments to your booking but ask for at least 24 hours notice of changes.


Wasted Journey Fees

York Recycling calculate the costs of a wasted journey as £40, the final invoice will be altered accordingly.

A wasted journey occurs when:

  • Operatives attend a scheduled collection and the waste is not accessible – Or nobody is present to grant access to the waste.

  • Operatives attend and cannot complete a scheduled collection because the items are not dismantled and can't be removed without risking damage to the property.

    For example:
         Beds dismantled
         Feet and arms removed from furniture (If required)

  • The waste has been removed by other means, York Recycling have not been notified, operatives attend and cannot complete a scheduled collection.

  • York Recycling have not been notified of a cancellation and operatives attend as per booking.

    Please call us on 01904 378215 if you need to make changes or cancel your collection – we are here to help
We're Local, Reputable and Recommended
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Came on time and removed my sofa and chair. Very professional
Phil Bell
Phil Bell
Lee and Rem turned up and within 20 mins they had cleared my garden and filled a 22 yard to the brim.they were very professional ,very clean and tidy, very helpful, friendly and kept us up to date... with what they were doing and what they had done. it's the 2nd time I've used this company and would recommend to anyone they're easy to book with and it takes only a matter of minutes and have a wide verity of skips and vans at very reasonable prisesread more
All good.
David Howard
David Howard
These guys were fantastic and went above and beyond. Thank you
Sean Duffy
Sean Duffy
Happy with the service. Would use again. It's a little unclear what you should pay for (the amount of rubbish needing to be taken), so if there was a way to make it clearer, I would give 5 stars.... Otherwise happy with resultsread more
Excellent service timely and no fuss
Chris Jackson
Chris Jackson
Great service. Will definitely be using again.
Tracey Collins
Tracey Collins
They where very professional and on time.
The chaps turned up early, but had the decency to ask if it was still OK to do the job when they called me.They were very courteous, very efficient and I'm a very happy customer.
Carl Dawson
Carl Dawson
Easy to use their website to get a quote and pay, phoned me to ensure I'd asked for the correct tariff and the pricing was correct, turned up on time and removed my waste promptly. Couldn't ask for... more
Chris Mason
Chris Mason
Hear from our Happy Customers